At 388min, responsible gambling is not a compliance checkbox — it is a core operating principle. This page explains the tools, safeguards and resources available to help every user in Pakistan stay in control and play safely.
Adults only. Or the higher minimum age required by the operator's licence jurisdiction.
Local laws in Pakistan may restrict or prohibit online gambling.
Responsible gambling means engaging with betting and casino games as a form of entertainment — with a clear understanding of the risks involved and firm boundaries on how much time and money you spend. It means treating gambling as something you do for enjoyment, funded entirely by money you can comfortably afford to lose, never money set aside for household expenses, rent, school fees or any essential need.
For users across Pakistan — whether in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — 388min is designed to make safe play the default, not an afterthought. We build responsible gambling tools directly into the account interface so they are easy to access and hard to ignore.
Gambling outcomes are determined by chance. No strategy, system or betting pattern guarantees a profit. Past results — including jackpot wins you may see displayed on the Platform — do not predict future outcomes. If you ever find yourself chasing losses, betting with essential funds, or feeling anxious about your gambling behaviour, please use the tools and support options described on this page immediately.
Legal notice for Pakistani users: Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977 and applicable provincial regulations. 388min does not hold a Pakistan-issued gambling licence and does not claim authorisation from any Pakistani government authority. Users are solely responsible for determining the legality of their participation under local law. This content does not constitute legal advice.
Honest self-assessment is the first step toward responsible play. If any of the following statements feel familiar, we strongly encourage you to use the self-exclusion or limit-setting tools below, or to reach out to a professional support service.
01 You find yourself thinking about gambling constantly — even during work, studies or time with family.
02 You have bet with money needed for household expenses, bills, transport or food.
03 You keep increasing your bets to get the same level of excitement as before.
04 After losing, you feel a strong urge to keep playing to win back what you lost — "chasing losses."
05 You have lied to family or friends about how much time or money you spend gambling.
06 Gambling has caused conflict in your relationships, affected your work, or made you feel depressed or anxious.
Recognising a problem is a sign of strength, not weakness. 388min's self-exclusion and support tools are available to you at any time, with no questions asked and no judgement.
Every one of these tools is available directly within your 388min account settings at no charge. You do not need to contact support to activate most of them — although our team is always available to assist.
Set a firm cap on how much you can deposit into your account in any 24-hour, 7-day or 30-day rolling period. Once the limit is reached, the platform automatically blocks further deposits until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory cooling-off period before it becomes active.
Define the maximum net loss you are comfortable absorbing in a given time period. When your net losses reach the threshold, further play is automatically suspended for the remainder of that period. Loss limits apply across all product categories — sports betting, live casino and slots — simultaneously.
Set a maximum duration for each gambling session. You will receive a reality-check notification at the interval you choose (e.g., every 30 minutes) showing your elapsed time and net session result. When your session limit is reached, the platform will suspend your access until a new session begins.
Configurable on-screen notifications remind you of your current session duration and running balance at regular intervals you define. These prompts are designed to interrupt the immersive flow of play and encourage a conscious decision to continue or stop — giving you the perspective that in-session adrenaline can sometimes cloud.
Request a temporary pause of between 24 hours and 6 weeks. During a cooling-off period your account is suspended — you cannot log in, deposit or place bets. The period cannot be shortened once activated. This tool is ideal for users who want a structured break without committing to permanent self-exclusion.
Apply for a longer-term or permanent self-exclusion from the Platform at any time. Exclusion periods of 6 months, 1 year, 3 years or permanent are available. Once activated, your account is closed, your balance is returned (subject to pending wagering requirements) and you cannot re-register. Contact support to activate this immediately.
Self-exclusion is a serious commitment. Once you apply, 388min will close your account, remove your details from marketing lists, and prevent you from re-registering for the duration of the exclusion. If you apply for permanent exclusion, you will not be able to return.
During exclusion, any remaining withdrawable balance will be returned to you via your registered payment method, subject to the standard KYC requirements. Bonus funds that have not met wagering requirements will be forfeited.
Available exclusion periods:
388min will also endeavour, on a best-efforts basis, to block your registered email and mobile number from receiving any marketing communications for the duration of the exclusion. You remain responsible for not attempting to circumvent the exclusion through new registration.
Access the Platform using your registered credentials. Make sure you are on a private, secure device and network, especially if you are initiating a self-exclusion.
Go to your Account Settings and select the "Responsible Gambling" or "Player Safety" section. All limit-setting and exclusion tools are grouped here in one place.
Choose the tool you need — deposit limit, loss limit, session time cap, reality check interval, cooling-off or self-exclusion. Set your preferred values and confirm.
Restrictive changes (reducing a limit, activating exclusion) take effect immediately upon confirmation. Relaxation of limits (increasing a cap) is subject to a mandatory waiting period before becoming active.
If you cannot access account settings or need immediate assistance — especially for urgent self-exclusion — contact our 24/7 live chat or email [email protected]. Self-exclusion requests submitted via support are acted upon without delay.
Beyond the tools you control directly, 388min operates platform-level protections that work quietly in the background to help identify and respond to at-risk behaviour.
Every account registration triggers age verification. No user below 18 — or the higher age required by the operator's licensing jurisdiction — may access real-money features. Document checks are performed at KYC completion.
Our platform monitors account behaviour for indicators of problem gambling — including rapid deposit escalation, persistent loss chasing and session length anomalies. Flagged accounts may receive proactive outreach from our responsible gambling team.
Users who have applied for a cooling-off period, self-exclusion or who have flagged gambling concerns are immediately removed from all promotional marketing lists. We do not send re-engagement campaigns to users in these categories.
Your full deposit, withdrawal, betting and session history is accessible within your account at any time. Reviewing your own history is one of the most effective ways to maintain an honest picture of your gambling activity and spending.
If you feel your gambling is becoming a problem — or if someone close to you is concerned about their own gambling — professional help is available. 388min encourages all users who need support to reach out to qualified organisations independent of the Platform.
While Pakistan does not yet have a widely established national problem gambling helpline equivalent to those in Western markets, a number of mental health and addiction support organisations operate in major Pakistani cities including Karachi, Lahore, Islamabad and Rawalpindi. We encourage users to:
Note: 388min does not endorse any specific external support organisation and does not verify the current operational status of any third-party service. The references above are provided for informational purposes only. Users should conduct their own due diligence when selecting a support provider.
These five principles form the foundation of a healthy relationship with gambling. Refer to them regularly — not just when things go wrong.
388min maintains a strict zero-tolerance policy on underage gambling. Below we set out the measures in place and the responsibilities shared between the Platform and parents.
Every new user must confirm they are 18 or older during registration. Age is verified again at KYC completion through government-issued ID — including CNIC (Computerised National Identity Card) or passport — before any real-money transactions are permitted.
If we identify or are notified that an account holder is under the minimum eligible age, the account is immediately suspended, all access is revoked, and the matter is investigated. Funds associated with the account are handled in accordance with applicable regulatory requirements.
If you share a device or household with young people, we strongly recommend using device-level parental controls or content filtering tools to prevent access to gambling websites. Keep login credentials strictly private and log out fully after every session.
If you suspect that a person under 18 has accessed or is attempting to access 388min, please contact our support team immediately at [email protected] (plain text — not a clickable link). We will investigate and act without delay.
If you have questions about any responsible gambling tool, want to activate self-exclusion, or simply need to talk to someone, our support team is available around the clock. You can also explore our FAQ for quick answers.
Adults 18+ only, or the higher minimum required by the operator/licence jurisdiction. Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. 388min does not hold a Pakistan-issued gambling licence. Play responsibly. Gambling involves financial risk — never bet money you cannot afford to lose.