Everything you need to know about 388min — from creating your account and depositing in PKR, to understanding how cricket betting works and what to do if you need a break. Browse by category below or read through all sections.
Before you dive into the full FAQ, here is a quick summary of what makes 388min the platform of choice for users across Karachi, Lahore, Islamabad and beyond.
388min is built specifically in English for Pakistani users, with content, support and guidance written in natural, professional English rather than machine-translated copy. Local flavor, global standard.
Account balances and transaction displays are referenced in Pakistani Rupees (PKR / Rs), making it easy for users to keep track of deposits, withdrawals and balances in familiar local terms without mental currency conversion.
From Pakistan Test matches and PSL fixtures to ICC World Cup events, T20 internationals, and high-profile football and UFC cards, 388min covers the sports that matter most to Pakistani bettors in detail.
Our support team is available around the clock via live chat and email. Whether you have a quick question about a bonus or need urgent help with your account, real help is never far away — in English, always.
Deposit limits, loss caps, session controls, cooling-off periods and self-exclusion are all built into the platform. Responsible gambling tools are always a few taps away — no support ticket required to activate most of them.
388min is fully optimised for mobile browsers, so you can follow a live PSL match and place in-play bets from your phone without needing a separate app download. The experience on any device is smooth and consistent.
Creating a 388min account is straightforward. Click the registration button on the homepage, fill in your personal details — including your full legal name, date of birth, email address and a strong password — and confirm your email. Once your email is verified, your account is active for browsing. Real-money deposits and withdrawals require KYC (identity verification) to be completed first, as detailed below.
You must be at least 18 years old — or the higher minimum age required by the operator's licensing jurisdiction — to register and use 388min. This is a strict requirement with zero exceptions. Age is confirmed during registration and verified formally through KYC document submission. Any account found to belong to a person under the eligible minimum age will be immediately suspended and permanently closed.
For KYC completion, you will typically need to submit a clear photo or scan of a valid government-issued photo ID — most Pakistani users submit their CNIC (Computerised National Identity Card, front and back) or a valid passport data page. You may also need proof of your current residential address (a utility bill or bank statement dated within 90 days). Additional documentation may be requested for large transactions or if discrepancies arise during review.
No. Each person is permitted to hold exactly one 388min account. Creating multiple accounts — even with different email addresses or personal details — is a serious breach of our Terms & Conditions. If duplicate accounts are identified, all accounts associated with that individual will be suspended, any bonuses claimed across those accounts will be forfeited, and the primary account may be permanently closed. If you have lost access to your existing account, contact support instead of registering again.
Most basic account settings — including your contact preferences and notification settings — can be updated directly from within the Account Settings panel after logging in. Changes to identity-critical information such as your legal name, date of birth or primary email address typically require supporting documentation and must be requested through customer support. This is to protect you from unauthorised changes to your account by third parties.
The available payment methods are displayed in the cashier section of your account and may include bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet references such as Easypaisa, JazzCash and Raast instant transfers. Cryptocurrency options including BTC and USDT may also be available. Please note: these payment providers are referenced as familiar options for Pakistani users only — 388min does not claim that they endorse or support gambling transactions on their networks.
Account balances and transaction displays on 388min are referenced in PKR (Pakistani Rupees / Rs) to make it easy for Pakistani users to track their funds. Actual processing currency may depend on the payment method selected. Any applicable conversion is handled transparently at the time of the transaction and is visible in your cashier before you confirm. There are no hidden conversion fees applied on the 388min side beyond what is displayed.
Minimum deposit thresholds apply and vary by payment method. The exact minimums are displayed in the cashier at the time you select your chosen deposit method, so you will always see the requirement before committing. As a general reference, typical minimums are competitive for the Pakistani market, but for the precise and current figure please check your account cashier directly, as these amounts are subject to periodic updates.
Withdrawal processing times vary depending on the payment method selected, whether your KYC verification is fully complete, and whether a security review is required. Standard withdrawals to Pakistani bank accounts are typically processed within a few business days after approval. Mobile wallet transfers may be faster. Cryptocurrency withdrawals are generally processed within a few hours of approval. 388min does not control the onward processing times of banks or payment providers once a transfer is dispatched.
Withdrawals may be placed under review for several reasons: KYC verification is incomplete or additional documents have been requested; the withdrawal amount exceeds a threshold that triggers a routine security check; there is an active bonus with an unsatisfied wagering requirement attached to your balance; or the payment method details you have provided require verification. If your withdrawal has been pending for longer than the standard timeframe displayed in your cashier, contact our support team and they will investigate and update you promptly.
388min covers a wide range of sports markets with particular depth in the areas most popular with Pakistani users. Cricket betting includes Pakistan international matches, PSL fixtures, ICC tournaments (World Cup, Champions Trophy, T20 World Cup), and other major domestic competitions. Beyond cricket, you will find football (including top European leagues and international competitions), UFC and MMA events, tennis, basketball and more. In-play (live) betting is available across most major sports markets.
Live betting lets you place wagers on a sporting event after it has already started — for example, betting on the next wicket in a PSL innings, the next goal in a football match, or the winner of the next set in tennis. Odds update in real time to reflect the current state of play. Live markets are available until a short period before each key decision point in the event. A stable internet connection is important for in-play betting as odds can shift within seconds.
Live casino games are streamed in real time from professional studios, featuring actual human dealers managing real cards, roulette wheels and game tables. You see everything happening live on screen and interact through an on-screen interface. This is different from standard (RNG) casino games, where outcomes are generated by a certified Random Number Generator software engine. Live casino options on 388min include live roulette, live blackjack, live baccarat and various game-show style titles.
Yes. All slot and RNG-based casino games on 388min use certified Random Number Generator technology, which means every spin outcome is statistically independent of the previous one. Games are supplied by established software providers whose RNG systems are regularly tested and certified by independent testing laboratories. The published Return to Player (RTP) percentage for each game represents a theoretical long-term average and does not guarantee any specific payout for any individual session or player.
A wagering requirement (also called a playthrough requirement) is the number of times you must bet a bonus amount before the bonus — or any winnings derived from it — becomes eligible for withdrawal. For example, a bonus of PKR 1,000 with a 30x wagering requirement means you must place a total of PKR 30,000 in qualifying bets before that bonus converts to withdrawable cash. The specific requirement for each promotion is stated clearly in its individual terms, which you should read before accepting any bonus.
No — winnings derived from bonus funds cannot be withdrawn until the associated wagering requirement has been fully satisfied. If you request a withdrawal before completing the wagering requirement, the bonus funds and any linked winnings will be forfeited and only your original real-money balance (if any) will be processed. It is always advisable to read the full terms of any bonus before opting in, to understand when and under what conditions your winnings become withdrawable.
Not always. Many bonuses specify which game types contribute to the wagering requirement — and at what percentage. For example, some promotions may count sports bets at 100% but slot games at a lower percentage, or may exclude live casino games entirely. The eligible game types and their contribution rates for each bonus are listed in that promotion's specific terms. Playing on an ineligible game type will not advance your wagering progress, so checking the terms before you play is important.
If you believe a bonus was not credited to your account when it should have been — for example, after making a qualifying deposit — contact our customer support team as soon as possible with relevant details: which promotion you claimed, the deposit amount and time, and your account email. Our team will investigate and, if the bonus was not applied due to a system error on our end, it will be credited retroactively. Please note that some bonuses require an opt-in step before the qualifying deposit is made.
388min uses SSL/TLS encryption on all data transmitted between your device and the platform. Your password is stored in encrypted form and is never visible even to our own staff. We recommend enabling two-factor authentication (2FA) from your account security settings for an additional layer of protection. 388min will never ask you for your password via email, live chat or any other channel — if you ever receive such a request, treat it as fraudulent and contact support immediately.
388min provides a comprehensive set of responsible gambling tools accessible directly from your Account Settings. These include: deposit limits (daily, weekly or monthly), loss limits (to cap net losses in a given period), session time limits (to set a maximum duration per play session), reality check notifications (periodic reminders of elapsed time and net session result), cooling-off periods (from 24 hours to 6 weeks), and self-exclusion (from 6 months to permanent). All are free to use and most activate immediately. Full details are on our Responsible Gambling page.
You can apply for self-exclusion at any time — no questions asked. Go to Account Settings, navigate to the Responsible Gambling section and select self-exclusion. Choose your preferred period: 6 months, 1 year, 3 years or permanent. The exclusion takes effect immediately upon confirmation. If you need it activated urgently and cannot access your settings, contact our support team directly and they will action it without delay. Any remaining withdrawable balance will be returned to you via your registered payment method.
388min does not provide legal advice, and this answer does not constitute legal counsel. Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977 and applicable provincial regulations. 388min does not hold a Pakistan-issued gambling licence and does not claim authorisation from the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. Users in Pakistan are solely responsible for determining the legality of their participation under local law before registering or depositing.
If your question was not answered above, our 24/7 support team is ready to help. Reach us via live chat on the Platform or send an email to our support address below. Email contact is plain text only — not a clickable link.
Email (plain text): [email protected]
For questions about responsible gambling tools, self-exclusion or player safety, you can also visit our dedicated Responsible Gambling page. For legal and privacy-related queries, see our Privacy Policy and Terms & Conditions.
Now that your questions are answered, head back to the homepage to explore the full platform — sports markets, live casino, promotions and responsible gambling tools, all in one place.
Adults 18+ only, or the higher minimum required by the operator/licence jurisdiction. Local laws in Pakistan may restrict gambling. 388min does not hold a Pakistan-issued gambling licence. Play responsibly — never bet money you cannot afford to lose.