388min is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your data. Please read it carefully alongside our Terms & Conditions.
These cards highlight key privacy commitments. The full legal text in the sections below is binding — please read it completely.
We collect only the personal data strictly necessary to operate your account, verify your identity, process transactions and comply with applicable regulatory obligations. We do not collect data for its own sake.
All personal data is stored using industry-standard encryption and access-controlled environments. Only authorised personnel with a legitimate operational need may access your information, under strict confidentiality obligations.
388min does not sell, rent or trade your personal data to third-party marketers or data brokers under any circumstances. Your information exists to support your account — not to generate revenue for third parties.
You have the right to access, correct, delete, restrict or export your personal data. You may also object to certain processing activities and withdraw consent where processing is consent-based. Submit requests through our support team.
We use cookies and similar tracking technologies to keep your session active, measure platform performance and improve user experience. We explain exactly which cookies we use, their purpose and how to manage them.
For any data-related query or formal request, our dedicated support channel is available. We aim to acknowledge all data-related requests in a reasonable timeframe and respond fully within applicable regulatory deadlines.
This Privacy Policy ("Policy") sets out how 388min ("we", "us", "our", "Platform") collects, processes, stores, shares and protects personal data relating to users ("you", "your") of the website accessible at https://388min.cam and all associated services provided thereon.
388min is an English-language online betting and casino information platform primarily serving users in Pakistan. We recognise that privacy is a fundamental right and we are committed to handling your personal data with the highest degree of care, transparency and accountability.
By registering an account, accessing the Platform or submitting any personal data to us, you acknowledge that you have read and understood this Policy and consent to the processing of your data as described herein. If you do not agree with any part of this Policy, you should discontinue using the Platform immediately.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which form part of your overall agreement with 388min.
Note for Pakistani Users: Data protection laws in Pakistan, including the Personal Data Protection Bill and any applicable provincial frameworks, may govern your rights in respect of personal data. 388min does not represent that this Policy is certified compliant with any specific Pakistani regulatory authority. Users are encouraged to seek independent legal advice regarding their data rights under local law.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably identify a living individual, including name, email address, CNIC number, IP address, device identifiers and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, the Data Controller is 388min. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller under a contractual arrangement, such as a cloud hosting provider or payment processor. |
| "Consent" | A freely given, specific, informed and unambiguous indication by you that you agree to the processing of your Personal Data for a stated purpose. |
| "Cookies" | Small text files placed on your device by the Platform to store session information, preferences and usage data. |
| "KYC" | Know Your Customer — identity and age verification procedures required for regulatory and anti-money laundering compliance. |
For the purposes of data protection law applicable in the operator's licensing jurisdiction, 388min acts as the Data Controller in respect of personal data collected through the Platform. This means we are responsible for determining how and why your personal data is processed.
Where we engage third-party service providers — such as payment processors, cloud infrastructure providers or fraud-prevention services — those parties act as Data Processors under our instruction. We enter into appropriate data processing agreements with all such processors to ensure your data is handled consistently with this Policy.
If you have any questions about the data controller relationship or wish to understand more about how your data is governed, please contact us using the details provided in Section 16 of this Policy.
We collect personal data through several channels. The categories of data we may hold about you include:
Payment provider names (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are referenced solely as payment method identifiers. Their mention does not imply endorsement of gambling by those providers. 388min does not store full card numbers; partial card data handling follows PCI DSS-aligned practices where applicable.
In some cases, we may receive data about you from third parties — for example, from fraud-detection agencies, identity verification services or payment providers — where such data is used to verify your identity, detect suspicious activity or fulfil our regulatory obligations.
We process your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining and managing your user account; processing login authentication; delivering account-related notifications. |
| Identity Verification (KYC) | Verifying your age and identity as required by the operator's licensing obligations and anti-money laundering compliance requirements. |
| Transaction Processing | Processing deposits and withdrawals; reconciling account balances; resolving payment disputes. |
| Fraud & AML Prevention | Detecting, investigating and preventing fraudulent activity, money laundering and other prohibited conduct on the Platform. |
| Responsible Gambling | Operating deposit limits, loss limits, self-exclusion tools and session controls; identifying potentially harmful gambling patterns. |
| Customer Support | Responding to queries, complaints and escalations submitted via live chat, email or the Help Centre. |
| Legal Compliance | Meeting regulatory reporting obligations; responding to lawful requests from competent authorities. |
| Platform Improvement | Analysing aggregated, anonymised usage data to improve platform performance, content quality and user experience. |
| Marketing Communications | Sending promotional offers, bonus notifications and platform updates — only where you have given explicit consent, with an unsubscribe option in every communication. |
We process your personal data on one or more of the following legal bases, as applicable to each processing activity:
388min does not sell your personal data to third parties. We may share your data in the following limited circumstances:
As an online platform serving users globally, including users in Pakistan, your personal data may be transferred to and processed in countries outside your country of residence. These may include countries where data protection laws differ from those applicable in Pakistan.
Where such transfers occur, we take steps to ensure adequate protections are in place — including contractual arrangements with data processors that impose equivalent data protection standards. Where transfers involve jurisdictions subject to adequacy decisions under applicable frameworks, we rely on such decisions where available.
If you would like further information about the safeguards applied to international transfers of your data, please contact us using the details in Section 16.
388min uses cookies and similar technologies (including web beacons, pixel tags and local storage) on the Platform. These technologies serve the following purposes:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. They enable session authentication, security features and basic navigation. These cannot be disabled without impairing platform functionality. |
| Performance / Analytics | Collect aggregated, anonymised data about how users navigate the Platform — pages visited, session duration, error occurrences — to help us improve performance and user experience. |
| Functional | Remember your preferences and settings (such as language selection) to provide a more personalised experience across sessions. |
| Marketing / Targeting | Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns. Only deployed with your prior consent. |
You can control and delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies and be alerted when new cookies are set. Please note that disabling strictly necessary cookies will affect the Platform's functionality and may prevent you from accessing certain features or your account.
For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation. Your cookie preferences can also be updated through the consent management interface on the Platform where available.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our internal data governance procedures.
Subject to applicable law and certain exemptions, you hold the following rights in respect of your personal data held by 388min. To exercise any of these rights, please contact us using the details in Section 16.
You have the right to request a copy of the personal data we hold about you, together with information about how and why it is processed.
If your personal data is inaccurate or incomplete, you may request that we correct or update it without undue delay.
You may request deletion of your personal data where it is no longer needed, or where processing was based on consent that you have since withdrawn — subject to overriding legal obligations.
You may request that we restrict processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format for transfer to another service.
You may object to processing based on legitimate interests — including profiling — or to processing for direct marketing purposes, which will be honoured unconditionally.
How to Submit a Request: To exercise any of the rights above, contact our support team at the email address provided in Section 16. We will verify your identity before acting on any request to protect your data from unauthorised access. We aim to respond within 30 days. If your request is complex or numerous, we may extend this period and will notify you accordingly.
The Platform is strictly intended for adults aged 18 and over, or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect, process or retain personal data belonging to individuals under the age of 18.
If we become aware that personal data has been submitted by or on behalf of a person under the minimum eligible age, we will take immediate steps to verify the situation, suspend the relevant account, and delete the data in question, subject to any overriding legal obligations to retain records related to the incident.
If you are a parent or guardian and believe your minor child has submitted personal data to 388min, please contact us immediately using the details in Section 16 so that we can investigate and act promptly.
388min implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include, but are not limited to:
Whilst we implement appropriate safeguards, no digital platform can guarantee absolute security. You are also responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and any applicable supervisory authority as required by applicable law, within the timeframes stipulated by the relevant regulatory framework.
The Platform does not include outbound links to external third-party websites as part of its standard navigation. However, certain operational services integrated within the Platform — such as payment gateway interfaces or identity verification tools — may be operated by third-party providers.
Where you interact with third-party services through the Platform, those providers operate under their own independent privacy policies and data practices. 388min is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any service you interact with independently of the 388min interface.
388min reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable law or operational practices. Where material changes are made, we will notify you by email to your registered address and/or by displaying a prominent notice on the Platform prior to the changes taking effect.
The "Last reviewed" date displayed at the top of this page indicates when this Policy was most recently updated. Your continued use of the Platform following an update constitutes acceptance of the revised Policy. If you do not accept the revised terms, you should cease using the Platform and contact us to request account closure.
We encourage you to review this Policy periodically to stay informed about how we protect your data.
For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact our support team through the following channel:
Support Email (plain text — not a clickable link):
For formal data subject rights requests (access, erasure, portability, etc.), please include "Data Rights Request" in your subject line along with your registered email address and a brief description of your request. We will verify your identity before acting on the request.
For general privacy queries, our 24/7 live chat service is available directly on the Platform. For legal correspondence, please use the email address above. We aim to acknowledge all formal written queries promptly and to provide a full response within applicable regulatory deadlines.
If you have questions about how 388min handles your personal data, our support team is available 24/7. You can also explore our FAQ for quick answers to the most common privacy questions.
Adults 18+ only, or the higher minimum required by the operator/licence jurisdiction. Local laws in Pakistan may restrict gambling. Play responsibly.